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Frequently Asked Questions

Find answers to the most common questions about Lottly.co.za. Click on any question to expand the answer. If you can't find what you're looking for, feel free to contact us.

📊 About Our Data 💻 Using the Website 🎲 SA Lotteries 🔧 Technical Issues ⚖️ Legal & Safety ❗ Problems & Support

📊About Our Data

Where do you get your lottery results?
We obtain lottery results from official South African National Lottery sources and live draw monitoring. Our team updates the database regularly to ensure you get the most current information available.
How accurate are your lottery results?
While we strive for 100% accuracy, we recommend always verifying results with official National Lottery sources before making any decisions. Our results are provided "as is" and may occasionally contain errors from source data.
How quickly do you update results after a draw?
We typically publish results within 1-5 minutes after the official draw. In many cases, we're faster than other unofficial channels. However, times may vary depending on technical factors.
Why are some results marked as "Pending"?
Results show as "Pending" when the official draw hasn't occurred yet or when we're waiting for official confirmation. This is common for future draw times or when there are delays in official announcements.

💻 Using the Website

How do I check the latest lottery results?
Simply visit our homepage to see all current lottery results, or go to Today's Results for results from today only.
How can I find results from previous days?
Visit Yesterday's Results for recent results, or click on any specific lottery to see its complete history and past draws.
What does "Varies Daily" mean for Daily Lotto jackpot?
Daily Lotto doesn't have a fixed jackpot. The prize amount varies daily based on ticket sales and typically ranges from R350,000 to R600,000. Check the specific day's result for the exact prize amount.
Do you have a mobile app?
No, we don't have a mobile app. However, our website is fully optimized for mobile devices and works perfectly on smartphones and tablets through any web browser.
Can I save or bookmark specific results?
Yes! Each lottery result has its own unique URL that you can bookmark. You can also bookmark specific dates or lottery types for easy access.

🎲 SA Lotteries

What lottery games are available in South Africa?
South Africa offers: Lotto, Lotto Plus 1, Lotto Plus 2, PowerBall, PowerBall Plus, and Daily Lotto. Each has different draw schedules, jackpots, and winning combinations.
When are the lottery draws held?
Daily Lotto draws daily at 9PM. Lotto and Lotto Plus draw on Wednesdays and Saturdays. PowerBall and PowerBall Plus draw on Tuesdays and Fridays. All draws are at 9PM SAST.
How much do lottery tickets cost?
Basic ticket prices: Lotto (R5), Lotto Plus 1 (R2.50), Lotto Plus 2 (R2.50), PowerBall (R5), PowerBall Plus (R2.50), Daily Lotto (R3). Prices may change, so check with official retailers.
Where can I buy lottery tickets?
Tickets are available at authorized retailers nationwide, online at nationallottery.co.za, and through the official mobile app. We don't sell tickets - we only provide results.
What's the difference between Lotto Plus 1 and Plus 2?
Both use the same numbers you chose for Lotto but have separate draws with different winning numbers. Lotto Plus 1 has higher jackpots, while Lotto Plus 2 has smaller jackpots but better odds.

🔧 Technical Issues

The website is loading slowly. What should I do?
Try refreshing the page, clearing your browser cache, or switching to a different internet connection. If problems persist, the issue may be temporary server load during peak hours.
Results are not showing up. How do I fix this?
First, try refreshing the page. If that doesn't work, clear your browser cache or try accessing the site from a different browser or device. Contact us if the problem continues.
Does the website work on all devices?
Yes! Our website is designed to work on all devices including smartphones, tablets, laptops, and desktop computers. We support all modern web browsers.
Why do I see "No results available" messages?
This appears when there are no draws scheduled for that day/time, when we're updating our database, or when there are temporary technical issues. Try again in a few minutes.

❗ Problems & Support

I found an error in the results. What should I do?
Please contact us immediately with details about the error. Include the lottery type, date, and what you believe is incorrect. We'll investigate and correct any errors promptly.
My winning numbers aren't showing as winners. Why?
Always verify results with official National Lottery sources. Our data may occasionally have errors, delays, or technical issues. We recommend double-checking with official announcements before claiming prizes.
How can I report a bug or technical problem?
Use our contact form and select "Report a Bug" as the subject. Include details about your device, browser, and what happened when the problem occurred.
How quickly do you respond to inquiries?
We typically respond to inquiries within 1-3 business days. Urgent technical issues and data corrections are prioritized and handled as quickly as possible.
Can you help me claim my lottery prize?
No, we cannot help with prize claims. For prize claiming procedures, contact the South African National Lottery directly or visit their official website. We only provide lottery information, not prize claim services.

Still Have Questions?

If you couldn't find the answer you were looking for, don't hesitate to reach out to us!

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